Returns

Deitas has a 10-day return policy.

Important information for returns

Deitas has a 10-day return policy starting from the day you receive your order.

Please note that to be reimbursed for your returned garment/s it has to be unused (other than you trying it on), unstained and with the tag still attached as it was when sent to you. The garment/s should be folded and placed back into the garment bag. Also remember to underline or mark which garments you are returning on the packing-list and to enclose this return note in the box when returning the item/s. If you return from without the EU you must also enclose the return proforma invoice.

You will need to enclose

  • The packing-list: please note that you will have to identify which item/s you are returning by underlining or marking them on the packing-list.
  • This return note on which you are stating the reason for your return.

If you return from outside the EU

  • The return proforma invoice.
  • If you are missing something or have any questions, please do not hesitate to contact us at info@deitas.com.

If you return from within the EU

  • Please place the return labels that came with your order on the box and call the relevant courier to schedule a pick-up.

If you return from outside the EU

Please send an email to customerservice@thehuub.co stating the name and SKU number of the item/s you would like to return (this information is to be found on your packing-list or invoice) and they will send you return labels and a return proforma invoice to print and place on the box. Then simply call the relevant courier to schedule a pick-up.

Exchanges

If you would like to exchange an item, please return the item you do no longer wish to have, and simply place a new order with the new item that you would like instead.

Receiving a refund

Your refund will be credited to the original purchaser's credit card within 14 days after we have received and checked your returned items. You will receive an e-mail when your return is ready for a refund.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

Deitas quality guarantee

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.

If you have any difficulty or have any other queries regarding the delivery or returns procedure, our Customer Services Department will be able to assist at info.deitas.com.